Wondering about our return policy? How long will it take to process a return or exchange? You can find all answers below.

 

RETURN  AND EXCHANGE POLICY

If you are not satisfied after receipt of your order, you can return or exchange items. Item's must be returned within 14 days of the original purchase date

  • All items must be in their original, unworn and unaltered condition with all tags still attached.
  • Contact service@cocoomade.com to report your return
  • Gift cards
    Please note we do not offer refunds on gift cards.

RETURN STEPS

  1. Inform us about your return by sending an email to service@cocoomade.com
  2. Pack the items you would like to return, together with the return form, in the original packaging.
  3. Send your return to: De Uitpalingen 19, 3971 Heppen | Belgium with a carrier of your choice
  4. Ask proof of shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

All customized items, teethers and pacifiers are non-refundable. 

REFUNDS

Once your product has arrived back to us, your item will be checked.  When the item has been cleared, the amount will be refunded to you within the term of 10 days of receipt. When your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

When your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The shipping cost for returned /exhanged goods will not be refunded. For exchanges please contact us on info@cocoomade.com to organise the exchange. You will be emailed a confirmation email once your refund/ exchange is complete. 

FAULTY/DAMAGED ITEMS

We do carefully quality check all of our items before sending them out, although if you do receive a damaged or faulty item a full refund plus the shipping amount will be offered. Please follow the steps above by getting in contact with us via email. 

DETAILS

  • The customer will be responsible for the shipping costs associated with any returns/exchanges unless the return falls into the faulty or damaged category. 

  • It is advised that you use a traceable method and take note of your tracking number when posting back your items, Cocoomade will not be responsible for any items lost during transit and we will be unable to process the return. 

  • For international customers, it is not our responsibility to pay any duties and taxes involved with you returning your items.

  • Cocoomade has the right to refuse any refunds/ exchanges if the item does not meet the return/exchange requirements mentioned at the top of this page.